newcastle has a rnib 'map for all' located at the entrances to the station.

staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Newcastle has a RNIB 'Map for All' located at the entrances to the Station.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.